# New Account, Been Verified, Unable to Post **URL:** \ **Category:** Ask the Community\ **Created:** [October 10, 2026, 7:18pm UTC](https://community.kijiji.ca/t/new-account-been-verified-unable-to-post/11180 "2026-10-10T19:18:43Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![HelpingNeighbours](https://avatars.discourse-cdn.com/v4/letter/h/b5a626/32.png) [@HelpingNeighbours](https://community.kijiji.ca/u/HelpingNeighbours)\ **Post date:** [October 10, 2026, 7:18pm UTC](https://community.kijiji.ca/t/new-account-been-verified-unable-to-post/11180/1 "2026-10-10T19:18:43Z")
Hello Kijiji staff, I, like many others here have encountered the same problems when starting a new account and not being able to post with getting the same error, there was an issue with your post, contact customer service. I’ve seen Rob’s responses and checked them all off. So, I add this information here. Virtual Private Networks (VPNs) or proxy software - **VPN is not turned on** Web browsers with built-in VPNs or extreme privacy modes (e.g., Brave Browser) - **VPN is not turned on nor set to any privacy modes** Mobile device settings like Apple’s “Private Relay” or private browsing location masks - **Using PC** Ad blockers, strict firewall rules, or pop-up blocking software - **No ad blockers installed, no firewall rules, no pop up software nor add blockers installed** “Safe Browsing” features within certain antivirus programs - **No antivirus programs** Outdated web browsers - **Firefox is updated** Steps to Restore Your Access and Post Successfully: Disable Anonymizing Software: Turn off any active VPNs, proxies, or location-blocking extensions on your device. - **No VPN’s** Check Auto-Reconnect: Ensure your VPN or privacy software does not have an “auto-reconnect” setting enabled, as this can silently re-engage the mask while you are browsing. - **No VPN’s** Verify Your Location & Browser: Reset your browser’s location permissions to reflect your actual location and ensure your web browser is updated to the latest version. - **Locations is set to my location** Log In Twice: Once your settings are adjusted, please log out and log back into your Kijiji account at least twice. This registers fresh, updated security logs on our system so we can verify the change. - **Logged in twice as suggested and closed browser, restarted browser, logged in twice again, closed and restart browser. Logged back in. Still unable to post** (Easiest Option) Try an Unrestricted Device: If possible, logging in from a device that does not have VPNs or heavy security software installed is often the quickest way to bypass these technical conflicts. Once you have completed these steps and logged in twice, please reply directly to this message so our team can re-evaluate your account and help restore your access. Nothing suggested above works. Looking for other suggestions or maybe it’s a back end issue? Thanks in advance. ---
**Author:** ![Moon\_Moon](https://yyz1.discourse-cdn.com/kijiji/user_avatar/community.kijiji.ca/moon_moon/32/144_2.png) [@Moon\_Moon](https://community.kijiji.ca/u/Moon_Moon)\ **Post date:** [October 10, 2026, 7:26pm UTC](https://community.kijiji.ca/t/new-account-been-verified-unable-to-post/11180/2 "2026-10-10T19:26:15Z")
Hello @HelpingNeighbours Thank you for reaching out and letting us know you have adjusted your device. We sincerely apologize for the inconvenience you’ve experienced . We understand how frustrating it can be when things don’t work as expected, and we appreciate your patience. I’ve carefully reviewed your account and found that the cause of the problem blocking your access is now corrected. 1. First make sure that your Kijiji Application and/or your Webbrowser are updated to the most current version. Many issues are caused by out of date software. 2. Unfortunately, VPN connections can make it significantly more difficult for our systems to verify account activity and maintain the safety of the platform. As a result, some VPN connections may be restricted or may interfere with account access and functionality. Please disable this or use a device that does not have them installed if you continue to have issues. 3. Log out of your Kijiji account 4. Log back in We’re here to help and want to make sure you’re completely satisfied with your Kijiji experience. Please take a few moments to review our policies before your respond to or post and ad as they do change regularly to meet new conditions. > [@Kijiji Terms of Use](https://community.kijiji.ca/t/kijiji-terms-of-use/29): > > Welcome to [www.kijiji.ca](https://www.kijiji.ca/). Thanks for stopping by. These Terms of Use, the Privacy Policy, the Mobile Devices Terms and all policies posted on our site set out the terms on which we offer you access to and use of our site, services, applications and tools (collectively “Services”). You can find an overview of our policies [here](https://community.kijiji.ca/t/posting-policies/191). All policies, the Mobile Devices Terms, and the Privacy Policy are incorporated into these Terms of Use. You agree to comply with all the above when accessing or using our… > [@Posting Policies](https://community.kijiji.ca/t/posting-policies/191): > > Posting Rules on Kijiji Canada Kijiji Canada is a classified marketplace designed to support safe, legal, and transparent buying, selling, renting, and hiring across Canada. To protect users and maintain platform integrity, certain types of listings and posting behaviours are strictly prohibited. Ads that violate these rules may be removed, and accounts may be restricted or suspended. All users are responsible for ensuring their listings comply with Canadian law and Kijiji posting policies. W… > [@Posting Duplicate Ads Policy](https://community.kijiji.ca/t/posting-duplicate-ads-policy/190): > > Duplicate Ads Policy on Kijiji At Kijiji, we aim to help users achieve fast, effective results when posting ads while maintaining a clean and reliable marketplace experience. To support this, duplicate ads are not permitted. What Are Duplicate Ads? Duplicate ads are multiple listings for the same item, service, or offer. This includes posting the same content: In the same category Across multiple categories In multiple cities or regions Duplicate postings can clutter search results and redu… > [@Ad Reply Code of Conduct](https://community.kijiji.ca/t/ad-reply-code-of-conduct/40): > > Ad Reply Guidelines: Communicating Safely and Respectfully Kijiji is committed to helping Canadians connect safely and confidently through local buying, selling, and community interactions. Respectful communication is an important part of creating a positive experience for everyone on our platform. While Kijiji does not actively monitor every message exchanged between users, we expect all communications sent through our platform to follow our community standards. We may investigate reports of m… Thank you so much for your patience and for bringing this to our attention. We truly value you as a customer and appreciate your understanding. If you have any more questions or concerns in the future, please don’t hesitate to contact us – we’re just a message away. ---
**Author:** ![HelpingNeighbours](https://avatars.discourse-cdn.com/v4/letter/h/b5a626/32.png) [@HelpingNeighbours](https://community.kijiji.ca/u/HelpingNeighbours)\ **Post date:** [October 10, 2026, 7:29pm UTC](https://community.kijiji.ca/t/new-account-been-verified-unable-to-post/11180/3 "2026-10-10T19:29:27Z")
Wow. Thanks for your reply “Moon-Moon”. If you read my original post, I did mention that my browser is up to date and I was not using a VPN. And I have logged in and logged out multiple times. But thank you for your canned response. ---
**Author:** ![Moon\_Moon](https://yyz1.discourse-cdn.com/kijiji/user_avatar/community.kijiji.ca/moon_moon/32/144_2.png) [@Moon\_Moon](https://community.kijiji.ca/u/Moon_Moon)\ **Post date:** [October 10, 2026, 8:10pm UTC](https://community.kijiji.ca/t/new-account-been-verified-unable-to-post/11180/4 "2026-10-10T20:10:08Z")
Hello @HelpingNeighbours Have you tried to log in again? As My Canned Response also told you that your account has been restored? Please let us know if you have any other questions about Kijiji and have a wonderful Thanks Giving. ---
**Author:** ![Bghmay](https://avatars.discourse-cdn.com/v4/letter/b/b5e925/32.png) [@Bghmay](https://community.kijiji.ca/u/Bghmay)\ **Post date:** [October 14, 2026, 5:38am UTC](https://community.kijiji.ca/t/new-account-been-verified-unable-to-post/11180/5 "2026-10-14T05:38:41Z")
Bghmay account associated with this posting community account needs manual intervention all steps tried I do IT for a living @Moon_Moon ---
**Author:** ![Hassan](https://yyz1.discourse-cdn.com/kijiji/user_avatar/community.kijiji.ca/hassan/32/146_2.png) [@Hassan](https://community.kijiji.ca/u/Hassan)\ **Post date:** [October 14, 2026, 3:42pm UTC](https://community.kijiji.ca/t/new-account-been-verified-unable-to-post/11180/6 "2026-10-14T15:42:21Z")
Hi @Bghmay After reviewing your account, there was a small configuration issue, but rest assured I was able to resolve it immediately. You should now be able to log into your account and post ads. If you have any other questions or concerns, please do not hesitate to contact us ---
**Author:** ![knowingnolimits](https://avatars.discourse-cdn.com/v4/letter/k/77aa72/32.png) [@knowingnolimits](https://community.kijiji.ca/u/knowingnolimits)\ **Post date:** [October 14, 2026, 5:37pm UTC](https://community.kijiji.ca/t/new-account-been-verified-unable-to-post/11180/7 "2026-10-14T17:37:09Z")
I have one account and one listing for a condo for rent. Every time I try posting it, it gets posted and 1 min later it vanishes. When I ask why this happens I am lied to and told it is because I need to buy a professional membership but that is a lie. Its one listing which is free and I have one account. You told me friend that because I am disabled and need help using the computer that i am not allowed to get any help to post my unit for rent, and as a result of my disability you delete it as you feel despite my learning disability I should do it on my own. I would like an answer other I will file a claim against Kijiji for discrimination. ---
**Author:** ![Moon\_Moon](https://yyz1.discourse-cdn.com/kijiji/user_avatar/community.kijiji.ca/moon_moon/32/144_2.png) [@Moon\_Moon](https://community.kijiji.ca/u/Moon_Moon)\ **Post date:** [October 14, 2026, 6:03pm UTC](https://community.kijiji.ca/t/new-account-been-verified-unable-to-post/11180/8 "2026-10-14T18:03:31Z")
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**Author:** ![Moon\_Moon](https://yyz1.discourse-cdn.com/kijiji/user_avatar/community.kijiji.ca/moon_moon/32/144_2.png) [@Moon\_Moon](https://community.kijiji.ca/u/Moon_Moon)\ **Post date:** [October 14, 2026, 6:06pm UTC](https://community.kijiji.ca/t/new-account-been-verified-unable-to-post/11180/9 "2026-10-14T18:06:53Z")
Hello @knowingnolimits Thank you for reaching out about still not being able to post ads on the account linked to [knowingnolimits90@gmail.com](mailto:knowingnolimits90@gmail.com). After reviewing the account I see that you have been posting realestate ads on multiple Kijiji accounts. On Kijiji, users are permitted one free ad per user account within the Real Estate and Vehicles categories. Our system has detected that you are currently posting Real Estate listings across multiple accounts without paying the required category posting fees. Posting across multiple accounts to bypass listing limits is considered a policy violation. Your accounts have been changed to Professional Renter. This will allow you to post on these accounts with out access to free listings. In other words, you must now pay for all ads you are posting on all of your accounts. Please note that continuing to post Real Estate or Vehicle ads across multiple accounts without paying the applicable listing fees on secondary accounts will result in a permanent suspension of your posting privileges across the platform. We want to help you maintain your presence on Kijiji while keeping your accounts fully compliant. Please review these options and update your account structure accordingly. Thank you for your cooperation and understanding ---
**Author:** ![knowingnolimits](https://avatars.discourse-cdn.com/v4/letter/k/77aa72/32.png) [@knowingnolimits](https://community.kijiji.ca/u/knowingnolimits)\ **Post date:** [October 14, 2026, 6:21pm UTC](https://community.kijiji.ca/t/new-account-been-verified-unable-to-post/11180/10 "2026-10-14T18:21:44Z")
Hello You keep tellign me i am posting my house for rent on mutliptle places but I am not. my email is XXXXXXX, if you look at my account i have been posting for years without any issues and I only post ONE place. What accounts are you referring to? I have a learning disability and hearing disability, kindly communicate with me in 16 font double spaced format for all communications, letters and documents. Its extremely frustrating when you moderators never answer me properly. One account and one listing there should be no issues here ---
**Author:** ![Moon\_Moon](https://yyz1.discourse-cdn.com/kijiji/user_avatar/community.kijiji.ca/moon_moon/32/144_2.png) [@Moon\_Moon](https://community.kijiji.ca/u/Moon_Moon)\ **Post date:** [October 14, 2026, 6:25pm UTC](https://community.kijiji.ca/t/new-account-been-verified-unable-to-post/11180/11 "2026-10-14T18:25:32Z")
Hello @knowingnolimits Thank you for reaching out regarding the Real Estate listings associated with your location. To clarify, we are not indicating that your household manages additional accounts beyond **[knowingnolimits90@gmail.com](mailto:knowingnolimits90@gmail.com)**. Our system detects that multiple accounts are actively publishing listings from the same physical location, IP address, and/or device network. On Kijiji, when multiple accounts operate from the same network or device, they are linked as a household group for security and policy enforcement purposes. Under our category guidelines, household groups are restricted from utilizing multiple free ad allowances across linked accounts in paid categories such as Real Estate. Because free ad limits apply per household group rather than per individual account, your linked account setup is no longer eligible to post free Real Estate listings. To continue publishing Real Estate ads going forward, you must either consolidate all listings onto a single primary account or pay the required listing fee for additional postings. We appreciate your cooperation and understanding in adhering to our platform rules to ensure a fair marketplace for all users. If you have any further questions about how to manage your listings, please let us know.