# If You Cannot Post Kijiji Listings **URL:** \ **Category:** Listings currently not visible on the site\ **Created:** [June 11, 2026, 6:52pm UTC](https://community.kijiji.ca/t/if-you-cannot-post-kijiji-listings/251 "2026-06-11T18:52:59Z")\ **Posts on this page:** 12\ **Page:** 9
**Author:** ![Gerry\_Conrad](https://avatars.discourse-cdn.com/v4/letter/g/e9c0ed/32.png) [@Gerry\_Conrad](https://community.kijiji.ca/u/Gerry_Conrad)\ **Post date:** [October 11, 2026, 5:56pm UTC](https://community.kijiji.ca/t/if-you-cannot-post-kijiji-listings/251/197 "2026-10-11T17:56:41Z")
Tried at your request again and was able to post an ad from inactive to active. Hopefully that is a problem solved. Thank you ---
**Author:** ![Lily1](https://avatars.discourse-cdn.com/v4/letter/l/b9e5f3/32.png) [@Lily1](https://community.kijiji.ca/u/Lily1)\ **Post date:** [October 13, 2026, 9:32pm UTC](https://community.kijiji.ca/t/if-you-cannot-post-kijiji-listings/251/198 "2026-10-13T21:32:27Z")
Can you help me? I’ve also tried several times with no luck even though the post followed every guidelines. ---
**Author:** ![Navid](https://avatars.discourse-cdn.com/v4/letter/n/bb73d2/32.png) [@Navid](https://community.kijiji.ca/u/Navid)\ **Post date:** [October 14, 2026, 2:13am UTC](https://community.kijiji.ca/t/if-you-cannot-post-kijiji-listings/251/199 "2026-10-14T02:13:25Z")
i am facing this issue also on the mobile app and on desktop version. i have followed all the guidlines and i am not using vpn and i am inside canada. please help me ---
**Author:** ![Rob](https://yyz1.discourse-cdn.com/kijiji/user_avatar/community.kijiji.ca/rob/32/145_2.png) [@Rob](https://community.kijiji.ca/u/Rob)\ **Post date:** [October 14, 2026, 2:02pm UTC](https://community.kijiji.ca/t/if-you-cannot-post-kijiji-listings/251/200 "2026-10-14T14:02:25Z")
I am sorry to hear you are experiencing some posting issues Lilly, I can certainly look into the cause, I will send you a DM, so we can proceed with the troubleshooting process. ---
**Author:** ![Rob](https://yyz1.discourse-cdn.com/kijiji/user_avatar/community.kijiji.ca/rob/32/145_2.png) [@Rob](https://community.kijiji.ca/u/Rob)\ **Post date:** [October 14, 2026, 2:08pm UTC](https://community.kijiji.ca/t/if-you-cannot-post-kijiji-listings/251/201 "2026-10-14T14:08:38Z")
Our records indicate that your account has not been used in several months, or longer and may have been compromised and become vulnerable to be used for fraudulent activity. While this may appear to have originated on Kijiji, it is typically the result of external data breaches where login credentials are exposed. You may wish to check whether your email or password has been involved in a known data breach by visiting “Have I Been Pwned.” Please note that recently discovered breaches may take time to appear. Unfortunately, due to the nature of these incidents and to protect both you and the wider Kijiji community, the account has been permanently suspended. Accounts that have been inactive for an extended period or compromised in this way cannot be restored under any circumstances. To continue using Kijiji, you will need to create a new account using a different email address: [[https://help.kijiji.ca/helpdesk/basics/how-do-i-register\](https://help.kijiji.ca/helpdesk/basics/how-do-i-register%5C)] Before doing so, we strongly recommend the following: \* Ensure you are using the latest version of the Kijiji app or your web browser \* Use a secure device that supports current software updates \* Create a strong, unique password that is not used on any other platform \* Make sure you are not using a VPN or other forms of Privacy Protections when creating your new account. If you have experienced similar issues more than once, it may be advisable to have your device checked for malware, unauthorized software, or network vulnerabilities. For additional guidance on staying safe online, please visit: [[https://help.kijiji.ca/helpdesk/safety/suspicious-emails](https://help.kijiji.ca/helpdesk/safety/suspicious-emails)](https://help.kijiji.ca/helpdesk/safety/suspicious-emails%5d(https:/help.kijiji.ca/helpdesk/safety/suspicious-emails)) We understand this situation is frustrating and sincerely regret any inconvenience it has caused. Thank you for your understanding and cooperation in helping us maintain a safe marketplace. ---
**Author:** ![Houssem](https://avatars.discourse-cdn.com/v4/letter/h/4da419/32.png) [@Houssem](https://community.kijiji.ca/u/Houssem)\ **Post date:** [October 17, 2026, 12:07am UTC](https://community.kijiji.ca/t/if-you-cannot-post-kijiji-listings/251/203 "2026-10-17T00:07:11Z")
Hello, I created my account today, but I’m unable to post my first listing. Every time I try, I get the following message: “An error occurred while displaying your listing. Please contact customer service.” What I’ve already tried: - On both the website and the mobile app - With photos of different sizes - Without any emojis or special characters - In two different categories - I’m not using a VPN or an ad blocker, and I’m based in Montreal The listing is saved as a draft. Could you please check my account? Thank you very much! ---
**Author:** ![Hassan](https://yyz1.discourse-cdn.com/kijiji/user_avatar/community.kijiji.ca/hassan/32/146_2.png) [@Hassan](https://community.kijiji.ca/u/Hassan)\ **Post date:** [October 17, 2026, 3:01pm UTC](https://community.kijiji.ca/t/if-you-cannot-post-kijiji-listings/251/204 "2026-10-17T15:01:37Z")
Hi @Houssem Thank you for reaching out to us. We understand how frustrating it is to have your account flagged or your ads removed, and we appreciate the opportunity to help you resolve this. To protect our community and ensure a safe marketplace, our security systems automatically flag accounts when session security cannot be verified. This usually happens when automated privacy tools mask your actual location. Because Kijiji relies on accurate location data to display your ads to the right local buyers, masking this information causes our system to default to deleting the ads to prevent potential fraud. **Common Tools That May Cause This Issue:** - Virtual Private Networks (VPNs) or proxy software - Web browsers with built-in VPNs or extreme privacy modes (e.g., Brave Browser) - Mobile device settings like Apple’s “Private Relay” or private browsing location masks - Ad blockers, strict firewall rules, or pop-up blocking software - “Safe Browsing” features within certain antivirus programs - Outdated web browsers **Steps to Restore Your Access and Post Successfully:** 1. **Disable Anonymizing Software:** Turn off any active VPNs, proxies, or location-blocking extensions on your device. 2. **Check Auto-Reconnect:** Ensure your VPN or privacy software does not have an “auto-reconnect” setting enabled, as this can silently re-engage the mask while you are browsing. 3. **Verify Your Location & Browser:** Reset your browser’s location permissions to reflect your actual location and ensure your web browser is updated to the latest version. 4. **Log In Twice:** Once your settings are adjusted, **please log out and log back into your Kijiji account at least twice.** This registers fresh, updated security logs on our system so we can verify the change. 5. _(Easiest Option)_ **Try an Unrestricted Device:** If possible, logging in from a device that does not have VPNs or heavy security software installed is often the quickest way to bypass these technical conflicts. Once you have completed these steps and logged in twice, please reply directly to this message so our team can re-evaluate your account and help restore your access. Thank you for your cooperation and patience as we work to keep Kijiji secure for everyone! ---
**Author:** ![Angela\_Marie](https://avatars.discourse-cdn.com/v4/letter/a/db5fbb/32.png) [@Angela\_Marie](https://community.kijiji.ca/u/Angela_Marie)\ **Post date:** [October 17, 2026, 9:12pm UTC](https://community.kijiji.ca/t/if-you-cannot-post-kijiji-listings/251/205 "2026-10-17T21:12:55Z")
I’ve tried more than 3 times to post my listing to sell an item and I am not getting anywhere. Why do I have to pay a fee to list an item? ---
**Author:** ![Angela\_Marie](https://avatars.discourse-cdn.com/v4/letter/a/db5fbb/32.png) [@Angela\_Marie](https://community.kijiji.ca/u/Angela_Marie)\ **Post date:** [October 17, 2026, 9:14pm UTC](https://community.kijiji.ca/t/if-you-cannot-post-kijiji-listings/251/206 "2026-10-17T21:14:36Z")
same here same problem … ---
**Author:** ![Rob](https://yyz1.discourse-cdn.com/kijiji/user_avatar/community.kijiji.ca/rob/32/145_2.png) [@Rob](https://community.kijiji.ca/u/Rob)\ **Post date:** [October 18, 2026, 4:34pm UTC](https://community.kijiji.ca/t/if-you-cannot-post-kijiji-listings/251/207 "2026-10-18T16:34:44Z")
I’m sorry to hear you are experiencing some amount issues Angela, I can certainly look into the cause, I will send you a DM, so we can proceed with the troubleshooting process. ---
**Author:** ![Liuxing](https://avatars.discourse-cdn.com/v4/letter/l/f1d935/32.png) [@Liuxing](https://community.kijiji.ca/u/Liuxing)\ **Post date:** [October 21, 2026, 11:48pm UTC](https://community.kijiji.ca/t/if-you-cannot-post-kijiji-listings/251/208 "2026-10-21T23:48:19Z")
I need Help! i am having the same issue. @Hassan @Rob ---
**Author:** ![Hassan](https://yyz1.discourse-cdn.com/kijiji/user_avatar/community.kijiji.ca/hassan/32/146_2.png) [@Hassan](https://community.kijiji.ca/u/Hassan)\ **Post date:** [October 22, 2026, 12:15pm UTC](https://community.kijiji.ca/t/if-you-cannot-post-kijiji-listings/251/209 "2026-10-22T12:15:05Z")
Hi @Liuxing i sent you a private message regarding your account 🙂 [Previous page](https://community.kijiji.ca/t/if-you-cannot-post-kijiji-listings/251.md?page=8)