I don’t receive any calls or notifications for new orders

Ask the Community
1

Why I don’t receive any calls or notifications for new jobs

2

Hello @YA1

Thank you for reaching out to us. We understand your frustration with not receiving replies despite having views on your listings. Your success on Kijiji is important to us, and we’d like to offer some personalized tips to help you get more responses:

Below are some suggestions that may help you get a better response from your ad.

  1. Competitive Pricing: Search for similar items (like quilts) to ensure your prices are in line with the market. This can make your listings more attractive to potential buyers.

  2. Effective Keywords: Try searching with different keywords related to your items. This will help you understand what buyers are looking for and how to make your listings more discoverable.

  3. Compelling Descriptions: Take inspiration from successful listings similar to yours. While maintaining originality, learn from their effective descriptions to make your ads stand out.
    You can go to Chat GPT and ask it to review your ad copy and give you suggestions on how to improve your description.

  4. Strategic Posting: You can list your items in multiple nearby locations to increase visibility. For instance, posting in various eastern Ontario locations is fine, but avoid distant areas like Thunder Bay or Hull, QC.

Remember, Kijiji aims to connect local buyers and sellers, so keep this in mind when creating your listings.

Our promotional features are designed to boost your ad’s visibility when it matches a buyer’s search. To maximize their effectiveness, ensure your listings are optimized with relevant keywords and details.

Here is a link to our Help Wiki on this topic for your review as well:

We’re here to support your Kijiji experience. If you have any questions or need further assistance, please don’t hesitate to reach out. Your satisfaction is our priority, and we’re committed to helping you succeed on our platform.

Is there anything else you’d like help with today?

3

Hello Kijiji Support, I think someone may be accessing my account without my permission. Could you please check for unusual activity and advise on securing it?

4

Hello @YA1

Thank you for contacting us regarding your Kijiji account.

Our records indicate that your account may have been accessed by an unauthorized third party. We understand this can be concerning, and we want to reassure you that this type of activity is typically not the result of a breach of Kijiji’s systems. In most cases, unauthorized access occurs when login credentials have been exposed through data breaches affecting other websites or services.

Why This Happens

If the same password is used across multiple accounts, such as your email and Kijiji account, unauthorized parties may be able to gain access when those credentials
 are exposed elsewhere. Scammers often use automated tools to test compromised email and password combinations across different platforms.

You can check whether your email address has been involved in a known data breach by visiting: [https://haveibeenpwned.com]

Please note that newly discovered breaches may not appear immediately.

Recommended Actions

To help secure your account, please:

	1. Create a strong, unique password that is not used on any other account.
	2. Ensure your email address and contact information are up to date and accessible only by you.
	3. Update the Kijiji app and/or your web browser to the latest version before attempting to log in.
	   * If your device cannot support current versions, please use a compatible device.
	4. If you use a VPN, disable it and reset your location before signing in, or use a device that does not have a VPN enabled.

Steps We’ve Taken

To help protect your account:

	* Your account has been temporarily suspended to prevent further misuse.
	* A password reset has been enforced.

Your new password must contain:

	* At least 8 characters
	* One uppercase letter
	* One lowercase letter
	* One number
	* One special character

For better security, consider using a memorable passphrase combined with numbers and symbols.

Resetting Your Password

While we cannot reset your password on your behalf, you can follow the instructions in the following Help Centre article:
- https://kijiji-production.discourse.group/t/how-to-reset-your-password/125
- https://kijiji-production.discourse.group/t/if-you-forgot-your-password-unable-to-login/179


If you continue to experience issues after completing these steps, please note that there are currently no restrictions on your account from our side.

Important Reminder

Before resetting your password or signing in, ensure you are using the latest version of the Kijiji app or a supported web browser. If your device is 
	no longer supported, you will need to use a compatible device.

If your account is compromised again in the future, we may require you to create a new account using a different email address.

We take account security seriously and appreciate you bringing this matter to our attention. If you have any questions, please feel free to contact us.

5

I have reset my password is my account activated again can you please check and let me know