I already paid for my ad and it’s saying I need to pay for it again

I put up my ad. I paid the 1999 to post it. It went through took my money but did not post the ad. The ad is still un active and it is now asking me to pay for a second time. What do I do? what can I do? How do I get my ad to work when I already paid?

Unfortunately Jane, the Puppy For Rehoming ad was User Deleted on your end, shortly after posting, it was not deleted by us at all. For that reason, the system required payment again to post the very same puppy for rehoming ad.

Perhaps you may have deleted the ad by mistake during the editing process, I have gone head and reinstated the ad for you, it is now back live on our site.

Best Regards,

Rob