Application error: a client-side exception has occurred (see the browser console for more information).
Overview
We are currently aware of an issue affecting a subset of users where attempting to mass delete messages causes an application error screen reading:
“Application error: a client-side exception has occurred (see the browser console for more information).”
Following this error, affected users may temporarily lose access to their inbox and messages.
Impact
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Action Triggering Issue: Attempting to bulk-delete or mass-delete multiple messages at once.
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Symptoms: Error screen appears, and subsequent attempts to access the messaging center fail.
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Troubleshooting Note: Logging out, logging back in, or clearing browser cache and cookies does not resolve this state.
Current Status & What We Are Doing
Our engineering team has replicated the issue and identified the root cause. We are actively working on a fix to restore full access to affected messaging threads as quickly as possible.
Workaround & Next Steps
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Avoid Mass Deletions: Until a resolution is deployed, please refrain from attempting bulk or mass deletions of messages within your Kijiji inbox.
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Updates: A follow-up notification will be issued once the fix is deployed and normal messaging functionality is fully restored.
We apologize for any inconvenience this may cause and appreciate your patience while we resolve this issue.