# Ask the Community **URL:** https://community.kijiji.ca/c/community/ask-the-community/31.md [Latest](https://community.kijiji.ca/latest.md) · [Categories](https://community.kijiji.ca/categories.md) · [Tags](https://community.kijiji.ca/tags.md) --- ## [Uncle is Senior LOCKED OUT - how to assist?](https://community.kijiji.ca/t/uncle-is-senior-locked-out-how-to-assist/13062)
**Author:** [@Brandon\_Talbot](https://community.kijiji.ca/u/Brandon_Talbot)\ **Replies:** 1\ **Last updated:** [October 27, 2026, 7:47pm UTC](https://community.kijiji.ca/t/uncle-is-senior-locked-out-how-to-assist/13062 "2026-10-27T19:47:01Z")
My Uncle is having a heck of a time trying to log back in. I was on the phone for an hour. He isn’t great with the internet overall. So I was trying to help him recover it. We reset his password successfully (that was a… --- ## [Why my active ad removed now?](https://community.kijiji.ca/t/why-my-active-ad-removed-now/12793)
**Author:** [@Anirban\_Chatterjee](https://community.kijiji.ca/u/Anirban_Chatterjee)\ **Replies:** 1\ **Last updated:** [October 25, 2026, 4:23pm UTC](https://community.kijiji.ca/t/why-my-active-ad-removed-now/12793 "2026-10-25T16:23:52Z")
I just edited the rental amount and the existing is removed now. Why? Please re-instate the ad as soon as possible. --- ## [Unable to post 'We are not able to post your listing. Try again later' error](https://community.kijiji.ca/t/unable-to-post-we-are-not-able-to-post-your-listing-try-again-later-error/12789)
**Author:** [@Chanika](https://community.kijiji.ca/u/Chanika)\ **Replies:** 2\ **Last updated:** [October 25, 2026, 2:57pm UTC](https://community.kijiji.ca/t/unable-to-post-we-are-not-able-to-post-your-listing-try-again-later-error/12789 "2026-10-25T14:57:43Z")
Hi Kijiji Support Team (@Rob, @Hassan) I am unable to post any listings on Kijiji. Every time I try to submit an ad, I receive the following error message: “We are not able to post your listing. Try again later.” What… --- ## [New account - Posting rehoming add for rabbit, ad won't post](https://community.kijiji.ca/t/new-account-posting-rehoming-add-for-rabbit-ad-wont-post/12757)
**Author:** [@Maria\_D](https://community.kijiji.ca/u/Maria_D)\ **Replies:** 1\ **Last updated:** [October 24, 2026, 11:38pm UTC](https://community.kijiji.ca/t/new-account-posting-rehoming-add-for-rabbit-ad-wont-post/12757 "2026-10-24T23:38:53Z")
Hello, I made an account so I can post an ad so I can rehome my pet rabbit, but the ad won’t post. Is there anything I can do or anything I’m missing? Thank you. -Maria --- ## [Re : refund for promoting wrong AD](https://community.kijiji.ca/t/re-refund-for-promoting-wrong-ad/6330)
**Author:** [@Bs1](https://community.kijiji.ca/u/Bs1)\ **Replies:** 2\ **Last updated:** [October 23, 2026, 6:04pm UTC](https://community.kijiji.ca/t/re-refund-for-promoting-wrong-ad/6330 "2026-10-23T18:04:02Z")
Hello Kijiji Support, I just purchased a Top Ad promotion by mistake for the wrong listing. The promotion was purchased only a short time ago, and I would like to cancel it and request a full refund to my original payme… --- ## [Cannot post apartment for rent add](https://community.kijiji.ca/t/cannot-post-apartment-for-rent-add/11926)
**Author:** [@Philip\_Somogyvari](https://community.kijiji.ca/u/Philip_Somogyvari)\ **Replies:** 2\ **Last updated:** [October 20, 2026, 5:09pm UTC](https://community.kijiji.ca/t/cannot-post-apartment-for-rent-add/11926 "2026-10-20T17:09:01Z")
I have it all put together on my phone and have saved the draft but cannot post. I have tried on my PC and on my phone and it just says contact customer service. Help please! --- ## [I'm unable to post in Free Stuff. Draft saved in my account](https://community.kijiji.ca/t/im-unable-to-post-in-free-stuff-draft-saved-in-my-account/11996)
**Author:** [@kcanplay](https://community.kijiji.ca/u/kcanplay)\ **Replies:** 1\ **Last updated:** [October 19, 2026, 2:26pm UTC](https://community.kijiji.ca/t/im-unable-to-post-in-free-stuff-draft-saved-in-my-account/11996 "2026-10-19T14:26:51Z")
I’m unable to post in Free Stuff. Draft saved in my account --- ## [Ad Mistakenly Taken Down, May a Mod Please Repost it?](https://community.kijiji.ca/t/ad-mistakenly-taken-down-may-a-mod-please-repost-it/11685)
**Author:** [@Trevor3](https://community.kijiji.ca/u/Trevor3)\ **Replies:** 8\ **Last updated:** [October 15, 2026, 6:47pm UTC](https://community.kijiji.ca/t/ad-mistakenly-taken-down-may-a-mod-please-repost-it/11685 "2026-10-15T18:47:10Z")
Posted an add for paintball markers & gear and it was removed because of one of the photos… everything in the photos is paintball related. none of it is real, none of it is airsoft, all paintball. the chatbot said to pos… --- ## [Move my account to Private](https://community.kijiji.ca/t/move-my-account-to-private/11548)
**Author:** [@Sapphire\_Real\_Estate](https://community.kijiji.ca/u/Sapphire_Real_Estate)\ **Replies:** 2\ **Last updated:** [October 14, 2026, 6:45pm UTC](https://community.kijiji.ca/t/move-my-account-to-private/11548 "2026-10-14T18:45:34Z")
@Kijiji.Admin or @Rob I am an individual, but my account shows Business. Can you pls move it to Private --- ## [Ad on hold in inactive section](https://community.kijiji.ca/t/ad-on-hold-in-inactive-section/11439)
**Author:** [@Kijiji\_User536](https://community.kijiji.ca/u/Kijiji_User536)\ **Replies:** 1\ **Last updated:** [October 13, 2026, 8:32pm UTC](https://community.kijiji.ca/t/ad-on-hold-in-inactive-section/11439 "2026-10-13T20:32:28Z")
It got marked as unsafe, but your AI misunderstood. It is a porcelain doll, not anything else. It is a collectable doll. Your Kijiji Ad has been held by our system (#1736577628) --- ## [Paid for Homepage Gallery for an ad but do not see the ad](https://community.kijiji.ca/t/paid-for-homepage-gallery-for-an-ad-but-do-not-see-the-ad/11396)
**Author:** [@MA1](https://community.kijiji.ca/u/MA1)\ **Replies:** 4\ **Last updated:** [October 13, 2026, 6:47pm UTC](https://community.kijiji.ca/t/paid-for-homepage-gallery-for-an-ad-but-do-not-see-the-ad/11396 "2026-10-13T18:47:49Z")
I paid $57.95 plus taxes to show a rental ad on home page gallery but I never saw --- ## [Accessing Kijiji Reviews Problem Category](https://community.kijiji.ca/t/accessing-kijiji-reviews-problem-category/11176)
**Author:** [@JAY9](https://community.kijiji.ca/u/JAY9)\ **Replies:** 1\ **Last updated:** [October 10, 2026, 8:14pm UTC](https://community.kijiji.ca/t/accessing-kijiji-reviews-problem-category/11176 "2026-10-10T20:14:05Z")
Title: Still stuck at 13 reviews after 9 months – buyers can’t complete reviews, but I can Post: Hi team and community, I’m a non-business seller and I’ve been totally stuck at 13 reviews for about 9 months now. I’ve … --- ## [How can buyers leave me a review? It's still not fixed. Please help](https://community.kijiji.ca/t/how-can-buyers-leave-me-a-review-its-still-not-fixed-please-help/11152)
**Author:** [@MikeReynolds](https://community.kijiji.ca/u/MikeReynolds)\ **Replies:** 1\ **Last updated:** [October 10, 2026, 6:56pm UTC](https://community.kijiji.ca/t/how-can-buyers-leave-me-a-review-its-still-not-fixed-please-help/11152 "2026-10-10T18:56:29Z")
I think it was earlier in 2026 but Kijiji dropped the “notification” icon (a bell) at the top of the app and website, and since then my buyers can’t leave me a review. I can leave a review for them (as a seller) as I get… --- ## [How to recover my deleted or past adds](https://community.kijiji.ca/t/how-to-recover-my-deleted-or-past-adds/10885)
**Author:** [@Nick9](https://community.kijiji.ca/u/Nick9)\ **Replies:** 2\ **Last updated:** [October 8, 2026, 2:43pm UTC](https://community.kijiji.ca/t/how-to-recover-my-deleted-or-past-adds/10885 "2026-10-08T14:43:30Z")
How to recover deleted or past adds on my account --- ## [My ad keeps dropping off](https://community.kijiji.ca/t/my-ad-keeps-dropping-off/10765)
**Author:** [@Abdel](https://community.kijiji.ca/u/Abdel)\ **Replies:** 1\ **Last updated:** [October 7, 2026, 2:51pm UTC](https://community.kijiji.ca/t/my-ad-keeps-dropping-off/10765 "2026-10-07T14:51:15Z")
I am posting an ad but keeps dropping off. Thanks --- ## [How to make complaint about someone inquiring about buying something That's vulgar](https://community.kijiji.ca/t/how-to-make-complaint-about-someone-inquiring-about-buying-something-thats-vulgar/10104)
**Author:** [@bushman1679](https://community.kijiji.ca/u/bushman1679)\ **Replies:** 1\ **Last updated:** [October 1, 2026, 2:50pm UTC](https://community.kijiji.ca/t/how-to-make-complaint-about-someone-inquiring-about-buying-something-thats-vulgar/10104 "2026-10-01T14:50:04Z")
I had a long discussion with someone wanting to buy something. And by the end i disgusted by there comments and inquiries. Is there away of making a complain? Or only Block --- ## [I paid my ad but I still don't see it posted](https://community.kijiji.ca/t/i-paid-my-ad-but-i-still-dont-see-it-posted/6989)
**Author:** [@Mohamed](https://community.kijiji.ca/u/Mohamed)\ **Replies:** 7\ **Last updated:** [September 21, 2026, 2:08pm UTC](https://community.kijiji.ca/t/i-paid-my-ad-but-i-still-dont-see-it-posted/6989 "2026-09-21T14:08:53Z")
I paid my ad but I still don’t see it posted --- ## [I payed for my ad but it's not appearing, and on my other account it got deleted before 31 days](https://community.kijiji.ca/t/i-payed-for-my-ad-but-its-not-appearing-and-on-my-other-account-it-got-deleted-before-31-days/8743)
**Author:** [@Kaylen\_Tanca](https://community.kijiji.ca/u/Kaylen_Tanca)\ **Replies:** 1\ **Last updated:** [September 20, 2026, 4:41pm UTC](https://community.kijiji.ca/t/i-payed-for-my-ad-but-its-not-appearing-and-on-my-other-account-it-got-deleted-before-31-days/8743 "2026-09-20T16:41:19Z")
Hey, i paid for an animal rehoming ad. The money was withdrawed from my account but it is still asking me for payment. I even received a receipt. --- ## [Not able to post my French tutoring ad](https://community.kijiji.ca/t/not-able-to-post-my-french-tutoring-ad/8737)
**Author:** [@Laurence\_Poulin](https://community.kijiji.ca/u/Laurence_Poulin)\ **Replies:** 2\ **Last updated:** [September 20, 2026, 3:09pm UTC](https://community.kijiji.ca/t/not-able-to-post-my-french-tutoring-ad/8737 "2026-09-20T15:09:16Z")
hi @Rob, @Hassan I’m trying to post an ad to offer my French tutoring services and it always says that it encountered a problem and to contact customer service. This is a legitimate ad and the picture is me. I’m also try… --- ## [I have been signed out due to "Unusual Activity" shortly after vreating my account. What do I do now?](https://community.kijiji.ca/t/compte-deconnecte-pour-activite-inhabituelle-besoin-de-reactivation/5618)
**Author:** [@Afef](https://community.kijiji.ca/u/Afef)\ **Replies:** 7\ **Last updated:** [September 16, 2026, 2:07pm UTC](https://community.kijiji.ca/t/compte-deconnecte-pour-activite-inhabituelle-besoin-de-reactivation/5618 "2026-09-16T14:07:19Z")
Hello, I was logged out of my Kijiji account with the following message: "Restricted action - You have been logged out due to unusual activity." I haven't done anything unusual on my end, and I… --- ## [Business Account – Adding Handyman / Home Repair Category](https://community.kijiji.ca/t/business-account-adding-handyman-home-repair-category/7615)
**Author:** [@Cascade](https://community.kijiji.ca/u/Cascade)\ **Replies:** 5\ **Last updated:** [September 13, 2026, 2:53pm UTC](https://community.kijiji.ca/t/business-account-adding-handyman-home-repair-category/7615 "2026-09-13T14:53:39Z")
Hi Kijiji Support, I have an existing paid business ad for Cascade Property Maintenance that has been prepaid for six months. The ad is currently listed under Lawn Care / Landscaping, but I would like to change the cat… --- ## [Please direct me to the official kijiji link showing the max number of free ads for a private seller in every category](https://community.kijiji.ca/t/please-direct-me-to-the-official-kijiji-link-showing-the-max-number-of-free-ads-for-a-private-seller-in-every-category/7005)
**Author:** [@ross](https://community.kijiji.ca/u/ross)\ **Replies:** 0\ **Last updated:** [September 6, 2026, 12:57pm UTC](https://community.kijiji.ca/t/please-direct-me-to-the-official-kijiji-link-showing-the-max-number-of-free-ads-for-a-private-seller-in-every-category/7005 "2026-09-06T12:57:07Z")
please direct me to the official kijiji link showing the max number of free ads for a private seller in every category. --- ## [Free listings in Automotive Parts](https://community.kijiji.ca/t/free-listings-in-automotive-parts/6841)
**Author:** [@ross](https://community.kijiji.ca/u/ross)\ **Replies:** 4\ **Last updated:** [September 5, 2026, 9:17pm UTC](https://community.kijiji.ca/t/free-listings-in-automotive-parts/6841 "2026-09-05T21:17:29Z")
why am I being told I can only do one free listing in Automotive Parts? I am a private seller using my personal account. I am not a business. --- ## [Email 2fA verification is absurd time waist](https://community.kijiji.ca/t/email-2fa-verification-is-absurd-time-waist/6910)
**Author:** [@Ptkuntsyan](https://community.kijiji.ca/u/Ptkuntsyan)\ **Replies:** 1\ **Last updated:** [September 5, 2026, 3:29pm UTC](https://community.kijiji.ca/t/email-2fa-verification-is-absurd-time-waist/6910 "2026-09-05T15:29:20Z")
When did Kijiji develop a James Bond. high tech complex? I find it is an terrible waist of time having to do this new two factor authentication for a simple Classified website. Was it really necessary or the fantasy of s… --- ## [Selling tickets for sporting event](https://community.kijiji.ca/t/selling-tickets-for-sporting-event/5294)
**Author:** [@Angela1](https://community.kijiji.ca/u/Angela1)\ **Replies:** 3\ **Last updated:** [August 27, 2026, 2:47pm UTC](https://community.kijiji.ca/t/selling-tickets-for-sporting-event/5294 "2026-08-27T14:47:06Z")
Am I allowed to post tickets for a sporting event I am no longer able to attend? --- ## [How can I remove my old ad](https://community.kijiji.ca/t/how-can-i-remove-my-old-ad/6121)
**Author:** [@Chantel](https://community.kijiji.ca/u/Chantel)\ **Replies:** 1\ **Last updated:** [August 25, 2026, 12:28pm UTC](https://community.kijiji.ca/t/how-can-i-remove-my-old-ad/6121 "2026-08-25T12:28:46Z")
I have some old ad I want to remove them but how can I remove them --- ## [A big waste of time trying to get direct help/communication at Kijiji](https://community.kijiji.ca/t/a-big-waste-of-time-trying-to-get-direct-help-communication-at-kijiji/5407)
**Author:** [@pc11](https://community.kijiji.ca/u/pc11)\ **Replies:** 1\ **Last updated:** [August 12, 2026, 3:15pm UTC](https://community.kijiji.ca/t/a-big-waste-of-time-trying-to-get-direct-help-communication-at-kijiji/5407 "2026-08-12T15:15:22Z")
I tried to report a user giving me sexist/personal insulting remarks I.5 hours ago. After discovering that I can no longer chat or send an email to Kijiji no more, it has cost me over an hour to ask 1 simple question—… --- ## [Cannot cancel alert](https://community.kijiji.ca/t/cannot-cancel-alert/4846)
**Author:** [@Ralph\_Chidiac](https://community.kijiji.ca/u/Ralph_Chidiac)\ **Replies:** 1\ **Last updated:** [August 6, 2026, 1:42pm UTC](https://community.kijiji.ca/t/cannot-cancel-alert/4846 "2026-08-06T13:42:38Z")
I keep receiving recurring email alerts for a Cars & Trucks – Ottawa search. The alert does not appear anywhere in my Kijiji account, and the email contains no unsubscribe link. How can I remove this orphaned email alert… --- ## [My adds are not showing on profile and also on the search bar](https://community.kijiji.ca/t/my-adds-are-not-showing-on-profile-and-also-on-the-search-bar/4236)
**Author:** [@Anshul\_Amin](https://community.kijiji.ca/u/Anshul_Amin)\ **Replies:** 1\ **Last updated:** [August 3, 2026, 2:53pm UTC](https://community.kijiji.ca/t/my-adds-are-not-showing-on-profile-and-also-on-the-search-bar/4236 "2026-08-03T14:53:36Z")
I paid for 7 adds to top adds however, I can’t see some of my adds on my profile and also on the search bar when Searching for my adds. In my active adds I can only see 5 adds out of which 3 are promoted. However, I po… --- ## [Bank options for getting verified](https://community.kijiji.ca/t/bank-options-for-getting-verified/2709)
**Author:** [@Steve\_Hearn](https://community.kijiji.ca/u/Steve_Hearn)\ **Replies:** 5\ **Last updated:** [August 2, 2026, 6:22am UTC](https://community.kijiji.ca/t/bank-options-for-getting-verified/2709 "2026-08-02T06:22:55Z")
I bank with Tangerine and they are not available on the list of banks to become a verified member. When do you expect to add Tangerine? [Next page](https://community.kijiji.ca/c/community/ask-the-community/31.md?page=1)